6 Maidstone Mews
72-76 Borough High Street
1. COLLECTION OF PERSONAL INFORMATION AND REQUESTS FOR CONSENT
1.1 We need to collect certain personal details from Customers when you use the Solution available through our Site to facilitate the provision of this Solution and to maintain our quality standards. These details may include your name, email address, contact details, company name and other basic information (together, “Customer Personal Data”). You can amend or update the information you have entered into the Site at any time.
1.2 We need to collect a unique identifier from Audience Members when you use the Mobile Application in order to facilitate the provision of the Solution allowing you to participate in the Event and receive the Content. As standard we only collect an Audience Member’s email address (“Audience Personal Data”) unless an alternative unique identifier is selected by our Customer.
1.3 By registering your details on the Site you permit us to process your Customer Personal Data and contact you via email or telephone, for the purposes of monitoring the provision of the services through the Site, the Mobile Application and the Solution, in order to fulfil our contract to you as a Customer.
1.4 By registering your details on the Site as a free user you permit us to process your Customer Personal Data and contact you via email or telephone, for the purposes providing you with relevant information pertaining to our Site, the Mobile Application and the Solution, and ensuring you are happy with the level of service you are receiving, on the basis of legitimate interest as a Customer.
1.5 By registering your details on the Mobile Application, you consent to us, and the providers of any presentations you attend via the Solution, to process your Audience Personal Data in order for the Mobile Application and the Solution to function allowing you to participate in the Event and receive the Content, and participate in any interactivity, on the basis of legitimate interest as an Audience Member.
1.6 When registering your details on the Mobile Application you are able to provide clear consent to the processing and use of your Audience Personal Data for a specific purpose, as defined by us and/or our Customers at the point of providing that data. You have the option of not providing consent, in which case your personal details will only be held in order to provide product functionality according to our Terms & Conditions.
1.7 Provided that you consent to receiving such communications, we (where the Presenter is using our free Solution) or our Customers (the providers of any Presentations you have attended via the Solution) may send you promotional emails about our or their own or third parties’ product developments, new products or special offers, or other information which we or they think you may find interesting, or for market research purposes, as defined at the point of consent.
1.8 Visitors to our website have the opportunity to download content by providing basic information including an email address (“Visitor Personal Data”). By registering your details on the Site in order to download information as a Visitor you are able to provide clear consent to the processing and use of your Visitor Personal Data for a specific purpose, as defined by us at the point of providing that data.
1.9 We will not share, trade or sell your personal information to any company or parties not directly associated with its proper use within the Site or as described above, except when you give us explicit permission.
1.10 We collate information about site traffic, sales, Interaction Data and other commercial information which we may use for internal purposes but this information does not include any information which can identify you personally.
1.11 In certain circumstances we may have a legal obligation to disclose personal information, and we reserve the right to do so.
2. HOW WE STORE, PROCESS AND TRANSMIT YOUR PERSONAL DATA
2.1 Customer Personal Data and Audience Personal Data will be held by Glisser using appropriate safeguards to maintain its privacy and security. However, it should be noted that data transfers take place over Wi-Fi or mobile networks over which we have no control. No Customer Personal Data and only very limited Audience Personal Data is transferred between devices via our mobile application. This is limited to the email address entered into the device of the Audience Member using the Mobile Application. Twitter data is shared according to Twitter’s security policies. Email address details are only stored on our password-protected website.
2.2 Personal information related payment is managed by a third-party supplier who is PCI compliant. For more information please see: https://www.chargebee.com/security/
2.3 Data is held within a Microsoft Azure secure data server in the Netherlands and is only accessible from inside this data centre. Backups are also held securely inside the EU. More information on the physical security at this data centre is available from Microsoft, our third-party provider: https://www.microsoft.com/en-us/trustcenter/privacy/
2.6 The transmission of information via the internet is not completely secure. Although we do our best to protect Customer Personal Data and Audience Personal Data, and while we transferred all data over https we cannot guarantee the security of your data whilst it is being transmitted to or from our website; any transmission is at your own risk.
3. RETENTION OF YOUR DATA
3.1 We will retain Customer Personal Data for two years after the Customer has ceased their use of the Solution and email contact with Glisser.
3.2 We will retain Audience Personal Data collected on behalf of Customers for six months after the associated Customer has ceased their use of the Solution and email contact with Glisser, unless otherwise requested by the Customer.
3.3 We will retain Audience Personal Data collected by use of the Glisser free Solution for two years after the point at which that Personal Data was collected via the Solution.
3.4 We will retain Visitor Personal Data for two years after the point at which it was submitted to our website or the last email contact with that individual.
4. YOUR RIGHT TO REQUEST INFORMATION
4.1 You have the right to request copies of all Personal Data processed by us relating to you, and the right to erasure of any Personal Data (except that processes based upon legal obligation or public task). You have the right to withdraw consent for us to process your data based upon this consent. You can request erasure or withdraw consent at any time via the contact form on this website. We will not charge for initial requests, but may make a small charge to cover our administrative costs on repeat requests.
4.2 For security reasons we may ask for proof of your identity before we disclose information about you, or to you, via email or over the telephone.
5. LINKS TO THIRD PARTY SITES
7. COLLECTION OF TECHNICAL DATA AND COOKIES
7.1 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
(a) distinguish you from other users of the website;
(b) remember searched locations for quick future reference by visitors; and
(c) save login information.
7.4 We may use the following cookies:
(a) Strictly necessary cookies. These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of the website.
(b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
(c) Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you, greet you by name and remember your preferences.
(d) Targeting cookies. These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make the website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below:
Session cookie. This cookie allows users to stay logged into the website whilst using it. This cookie is essential for the website as it enables us to manage communication between our servers. The session cookie contains the API key and an expiry time stamp. When the user logs out the cookie is destroyed.
Google Analytics Tracking. This cookie allows us to estimate our audience size view and analyse site usage. This cookie does not store information that can be used to identify individual users.
Google Adwords Remarketing Cookie. This cookie resides on the user’s computer and allows Google Adwords to show ads promoting Glisser to previous site visitors.
7.5 By using this website, you agree that we can place these types of cookies on your device.
7.8 Except for essential cookies, all cookies will expire after 1 hour.
8. CONTACTING OTHER USERS THROUGH THE WEBSITE OR MOBILE APPLICATION
8.1 If you send a message to Audiences via the website or Solution then in doing so you are providing them with the information in that message. Glisser will not have any responsibility for how these Audiences use this information.