Customer Success Manager – UK
Full-time / London, UK
Customer Success Manager – USA
Full-time / New York, NY USA
Sales Development Representative – USA
Full-time / New York, NY USA
Glisser is committed to promoting equal opportunities in employment. We are proud to have a gender balanced senior management team who all know one another’s earnings, because they have equal pay. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
In the UK, we work in hybrid style with a combination of remote working and also in our dedicated office space near London Bridge, a few minutes from the Thames and Borough Market. We’re fans of good coffee and craft beer, so there’s always plenty to eat and drink during and after office hours.
Our US team works remotely with weekly team socials to ensure that our positive culture and the Glisser vibe runs strong. Our team spans from East to West Coast and dogs are welcome on the social calls!
Trips and work overseas
We work with some of the largest multinationals in the world and, when and where safe to do so, they select beautiful locations and venues for their conferences. If they request onsite support, that means one or more of our customer service team flying there to help them out. Great for new experiences, and opportunities to tag on a couple of days of personal holiday time.
We make an effort to create inclusive social occasions where we can celebrate as a team. We like to mix it up and find something for everyone. Especially in pandemic times we are committed to bringing some fun to our days and familiarity in our fast-growing team.
Things we’ve done both online and in person include whisky tasting, a coffee festival, go-karting, bowling, crazy golf, beer brewing, Pictionary, shuffleboard, darts, wine-tasting and the all-important Event Tech Games sports day…
It’s really important to us that we get to know one another so expect to learn about your colleagues and be prepared to let them get to know you too.
We are so committed to our culture, and bringing our teams together that, when safe to do so, we also make a point of flying our US team to London at least twice a year so we can work together and socialise as a whole company. We’ll start doing this again as soon as we are able (and our team feel comfortable) and as soon as our US team becomes bigger than our UK team when we’ll swap the location!
Training and career progression
We have recently appointed our first Head of Talent to help us recruit, onboard and develop the very best people in the event tech world. We are excited about developing comprehensive training plans that will enable our team members to grow their careers with us.
As a scale-up company much of the learning is done on the job, mentored and trained by people that were probably new starters themselves not that long ago, but have quickly adapted and become experts in what they do. We’re very much about throwing people in at the deep end and trusting our employees to make great things happen.
Our interns are regularly supporting clients at live events within days of passing their initial training, our software development and design staff are pushed to interact with customers and even present at events, and some of our first junior hires now hold senior positions and work overseas.
Culture, vision and values
Our Vision remains true to that established when we first set up the company: “To improve the way people communicate when they come together”. We believe that events and meetings, be they virtual, in person or a blend of both, are important to get things done and that technology is essential for them to run effectively. We create software and services that enable this.
Our Values were dreamt up, discussed, challenged and selected as a team at one of our full company gatherings. We used our own technology to facilitate this process, and wrote a great blog about it here. These values are now emblazoned across our office walls, and govern how we operate.
And that’s our Culture to a tee – everyone is included, we live and breathe our technology, and we have a mission that is about improving the way people work, not just making money.